Prime Healthcare

Patient Services Representative – Multiple Clinics

Facility Providence Medical Center
US-KS-Kansas City
Position Type
Full Time
Job Type


Join an award-winning team of dedicated professional committed to our core values of quality, compassion and community! Providence Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.


Providence Medical Center, located near I-435 and Parallel Pkwy. Kansas City, Kan., offers an extensive array of diagnostic and medical care. Key services include nationally recognized cardiovascular care, critical care, surgery, neurosurgery, orthopedics, pulmonary services, 24/7 emergency services and wound care center. The hospital is accredited by The Joint Commission and is a member of Prime Healthcare.  For more information visit or call 913-596-4000.


The Patient Service Representative (1) Interviews the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits (2) Schedules patients in their clinic and assists with scheduling them in others (3) Verifies insurance coverage, collects co-pays and prior balances from patients, reconciles and prepares deposits, and troubleshoots billing issues (4) Greets and checks in patients (5) Handles all incoming phone calls and routes to appropriate staff or initiates messages (6) Coordinates clinic business processes such as supply ordering, sales calls, record release, fax and mail processing. Must be able to (1) Operate a computer to accurately input and retrieve data (2) communicate with the population served, staff, and providers utilizing age specific techniques. (3) Maintain proficiency in medical terminology (4) Project a positive and helpful attitude.


1. Previous experience in a medical setting, preferred.
2. Knowledge of medical terminology preferred.
3. High School Diploma or Equivalent preferred.
4. Customer Service experience preferred.

We are an Equal Opportunity/Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics.  If you need special accommodation for the application process, please contact Human Resources.  EEO is the Law:


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