Prime Healthcare

Customer Service Representative

Facility Garden City Hospital
Location
US-MI-Garden City
ID
2022-108327
Category
Service
Position Type
Full Time
Shift
Days
Job Type
Non-Exempt

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion, and community! Garden City Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

 

Garden City Hospital is a 176-bed community hospital delivering high-quality comprehensive care at the Main Hospital location, in addition to a second ER at the Westland Community Health Center. In addition to being recognized among the "100 Top Hospitals" in the nation by Fortune/Merative, the hospital has been ranked nationally for clinical excellence with a 5-Star Overall Quality Award ™ from Healthgrades and recognized with Five Star Awards for pacemaker procedures, hip fracture treatment, gallbladder removal surgery and treatment of sepsis. Garden City Hospital has earned HFAP certification as a primary stroke center and Gold Plus standing from the American Heart Association, and is a Blue Shield of Michigan Blue Distinction Center for Hip & Knee Replacement and Maternity Care. Garden City Hospital is also recognized as a teaching hospital, offering medical education to students, residents and fellows from across the country. For more information, visit www.gch.org.

Responsibilities

The Customer Service Representative is a high level customer service position that is one of the first lines of communication within the department. The Customer Service Representative is responsible to ensure that each customer, patient, and coworker is treated in a professional and friendly manner. The Customer Service Representative is responsible for answering phones in order to process requests. The Customer Service Representative may be assigned to special projects or other assignments may be given with expectations to be completed in a specified timeframe. 

Qualifications

Education and Work Experience


1. High School Diploma or Equivalent.
2. Previous Customer Service or Medical Office experience preferred.
3. Intermediate Computer skills
4. Experience with Microsoft office –intranet and word documents.
5. Ability to effectively communicate in English both orally and in writing.

 

We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources. EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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