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The Performance Improvement Manager develops, manages and integrates a comprehensive Performance Improvement (PI) Program to achieve unprecedented results in quality, efficiency, safety, satisfaction and value with transparency.

The Managerial oversight responsibility of the Performance Improvement Program is to develop and share best practices for improving performance in quality, safety, perception of care, value and efficiency; to develop/ maintain scorecards for all Service Lines with defining expected outcomes & benchmarks based on Quality, Safety, Satisfaction and Value; to complete Clinical Assessment, Diagnosis and Treatment for the Service Lines. Responsible for coordinating and managing hospital wide performance improvement activities including continued survey readiness. Responsible for oversight of on going publicly reported quality initiatives undertaken by the organization, like Core Measures, Patient Satisfaction, etc. Work collaboratively with Administration and Leadership. Ensures execution and communication of Performance Improvement and Patient Safety activities occurs from the department level to Board of Trustees.

The scope of activities in managing the PI Program, includes creating collaborative customer relationships; planning appropriate group processes; creating & sustaining a participatory environment; guiding the group to appropriate & useful outcomes; building and maintaining professional knowledge; employing evidence-based practice; integrating best research with expertise & patient values for optimal care; working in interdisciplinary teams; application of performance improvement methodologies to minimize waste, decrease errors, increase efficiency and ultimately improve care and appropriate utilization of informatics to communicate, manage knowledge with clinical expertise and patient values for optimal care.

Team facilitation and experience with hospital accreditation standards and survey process preferred. Knowledge of local regulatory standards & OSHA regulations a plus

EDUCATION, EXPERIENCE, TRAINING

1.   Bachelors Degree required, preferably in a healthcare related field.
2.   Masters Degree preferred.
3.   State RN licensure or a License in healthcare field preferred.
4.   4 – 5 years healthcare experience. 1-4 years quality improvement experience
5.   Good computer skills.
6.   Experience in reviewing charts for quality care issues.  Detail oriented organizational skills.  Must be able to handle multiple cases, directions and follow-through.
7.   Good communication skills both verbally and written.  Experience with Medical Staff communication.
8.   Coordination of internal departments and external entities to ensure compliance with company policies, and state/federal regulatory and accreditation standards. 
9.   Certified professional in healthcare quality preferred.