We are seeking a Lead Patient Account Registrar, sometimes referred to as a Lead Admission Representative. Their primary focus is ensuring efficient use of hospital beds and maintaining up-to-date and accurate records in collaboration with staff and physicians. This role is essential for streamlining hospital operations, reducing wait times, and ensuring the optimal use of resources, all while focusing on staff and physician interactions rather than patient-facing duties.  

Shift’s Available:  Days 

Employment Type: Full Time 

Hours: 8-hour shifts – 8:30am to 4:30pm 

Location: St. Joseph Medical Center - Kansas City, MO 

Here are some of the benefits of working at Prime Healthcare: 

• Health, dental, and vision insurance options 

• Paid vacation, sick time and holidays 

• Bereavement leave, FMLA and other leave options 

• Employer 401K options 

• Tuition reimbursement options  

• Life, disability, and other insurance options 

• Many other amazing benefits 

Essential Duties and Responsibilities (includes, but not limited to): 

• responsible for ensuring a smooth patient flow, quality registration, maximum Point of Service patient collections, and outstanding customer service in his/her area of responsibility

• knowledgeable regarding all duties within the Department he/she leads and serves as a resource for other employees on policies/procedures

• sets the example in exemplary customer service and overall conduct he/she relates well to patients, visitors, physicians, other departments, management, employees in own department, etc

• Update patient data in the hospital’s electronic medical record (EMR) system to reflect admissions, discharges, and transfers accurately 

Education and Work Experience

1. High School Diploma or equivalent required.
2. Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred.
3. Exceptional interpersonal & organizational skills.
4. Demonstrated leadership and management abilities.
5. Extremely high degree of attention to detail.
6. Good written and verbal communication skills.
7. Ability to prioritize.
8. Good analytical & problem solving skills.
9. Proficiency in Microsoft Word and Excel.
10. Ability to effectively manage multiple demands and function well under pressure.

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Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf