We are seeking a Hospital Concierge. As our Hospital Conciergeyou will welcome and assist our patients, visitors, and staff by providing directions, answering inquiries, helping with check-in, and ensuring safety protocols are followed. They offer a friendly, reassuring presence, coordinate with hospital staff, and contribute to a positive experience for all visitors. 

Shift’s Available:  Days 

Employment Type: Full Time 

Hours: 8-hour shifts –

Location: Harlingen Medical Center 

Here are some of the benefits of working at Prime Healthcare: 

• Health, dental, and vision insurance options 

• Paid vacation, sick time and holidays 

• Bereavement leave, FMLA and other leave options 

• Employer 401K options 

• Tuition reimbursement options  

• Life, disability, and other insurance options 

• Many other amazing benefits 

Essential Duties and Responsibilities (includes, but not limited to): 

• Warmly welcome patients, families, and guests, and providing directions to various departments or areas within the hospital 

• Answer general inquiries about hospital services, policies, or locations 

• Help patients with the check-in process and directing them to the appropriate registration or waiting areas 

• Ensure visitors follow hospital protocols, including visitor restrictions, and guiding them to the appropriate locations 

• Provide emotional support to patients and visitors, offering a friendly and reassuring presence. 

• Communicate with hospital personnel to ensure smooth operations and to relay any necessary information 

Education and Work Experience

1. Knowledge of standard insurance companies and verification requirements.
2. Well versed in authorization processes for all payers.
3. Ability to multi-task, prioritize needs to meet required timelines.
4. Analytical and problem-solving skills.
5. Customer Services experience required.
6. High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires)