Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 51 hospitals and has more than 360 outpatient locations in 14 states providing more than 2.5 million patient visits annually. It is one of the nation’s leading health systems with nearly 57,000 employees and physicians. Eighteen of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!

The Financial Counselor for Charity Care Programs plays a vital role in helping patients understand and access financial assistance resources. This includes hospital charity care, government aid, hospital discount programs, and other available support options. The counselor will screen, evaluate, and assist patients in securing financial assistance for healthcare services, ensuring they are informed and connected to appropriate programs such as Medicaid, Medicare, Marketplace programs, Victims of Crime funds, and hospital-based charity care.

By providing clear guidance and compassionate support, this role helps patients manage their healthcare expenses while ensuring compliance with hospital policies and regulatory standards.

Key Responsibilities

1. Conduct thorough screenings to assess patient eligibility for financial assistance programs.
2. Educate patients on available resources, including hospital charity care, government programs, and hospital discounts.
3. Assist patients with applications and enroll into appropriate programs.
4. Refer patients to designated agencies or hospital departments for good faith estimates, payment arrangements, or additional support as needed.
5. Accurately document all communications, screenings, and follow-up activities in the electronic medical record (EMR).
6. Prepare and submit reports on financial assistance activities and outcomes for management review.
7. Stay current on payer policies, hospital programs, and government healthcare regulations by participating in ongoing training and education.
8. Provide compassionate, respectful, and patient-centered service at all times.
9. Perform other related duties as assigned.

Impact of the Role

The Financial Counselor ensures that patients—especially the most vulnerable—receive the support they need to access essential healthcare. By connecting patients with financial assistance programs and guiding them through the process, this role directly contributes to reducing barriers to care and supporting the hospital’s mission of serving the community.

EDUCATION, EXPERIENCE, TRAINING

1. High school diploma or equivalent required
2. Bilingual (English/Spanish) strongly preferred.
3. Minimum 2 years of experience in financial counseling, social services, or healthcare eligibility roles preferred.
4. Strong knowledge of financial assistance programs, including Medicaid, Medicare, and hospital charity care policies.
5. Excellent interpersonal and communication skills, with the ability to explain complex information in a clear and supportive manner.
6. Strong organizational and time management abilities, with independent judgment in prioritizing workload.
7. Proficiency with EMR systems and documentation processes.
8. Commitment to confidentiality, compliance, and patient advocacy.

Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $21.00 to $28.26. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf