Join an award-winning team of dedicated professionals committed to our core values of quality, compassion, and community! Dallas Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

Dallas Medical Center is a 155-bed acute care hospital accredited by The Joint Commission that offers a wide range of medical services, including 24/7 emergency care, cardiology, wound care, surgical services, cardiac catheterization lab, and outpatient therapy. The hospital is the only trauma center in the vicinity and is also a Certified Chest Pain Center. Dallas Medical Center is a recipient of multiple Healthgrades Patient Safety Excellence Awards and eight Healthgrades Five-Star ratings over the past three years. For more information, visit www.dallasmedcenter.com.

The Performance Improvement Director develops, manages and integrates a comprehensive Performance Improvement (PI) Program for the Dallas facilities to achieve unprecedented results in quality, efficiency, safety, satisfaction and value with transparency.

The Managerial oversight responsibility of the Performance Improvement Program is to develop and share best practices for improving performance in quality, safety, perception of care, value and efficiency; to develop/ maintain scorecards for all Service Lines with defining expected outcomes & benchmarks based on Quality, Safety, Satisfaction and Value; to complete Clinical Assessment, Diagnosis and Treatment for the Service Lines. Responsible for coordinating and managing market wide performance improvement activities including continued survey readiness. Responsible for oversight of ongoing publicly reported quality initiatives for the Dallas facilities undertaken by the organization, like Core Measures, Patient Satisfaction, etc. Work collaboratively with the Administration and Leadership teams. Ensures execution and communication of Performance Improvement and Patient Safety activities occurs from the department level to Board of Trustees for both Dallas hospitals.

The scope of activities in managing the Dallas hospitals PI Programs, includes creating collaborative customer relationships; planning appropriate group processes; creating & sustaining a participatory environment; guiding the group to appropriate & useful outcomes; building and maintaining professional knowledge; employing evidence-based practice; integrating best research with expertise & patient values for optimal care; working in interdisciplinary teams; application of performance improvement methodologies to minimize waste, decrease errors, increase efficiency and ultimately improve care and appropriate utilization of informatics to communicate, manage knowledge with clinical expertise and patient values for optimal care.

Team facilitation and experience with hospitals’ accreditation standards and survey process. Maintains knowledge of local regulatory standards & OSHA regulations.

EDUCATION, EXPERIENCE, TRAINING

1. Bachelors Degree required, preferably in a healthcare related field.
2. Masters Degree preferred.
3. State RN licensure or a License in healthcare field preferred.
4. 4 – 5 years healthcare experience. 1-4 years quality improvement experience
5. Good computer skills.
6. Experience in reviewing charts for quality care issues.  Detail oriented organizational skills.  Must be able to handle multiple           cases, directions and follow-through.

7. Good communication skills both verbally and written.  Experience with Medical Staff communication.
8. Coordination of internal departments and external entities to ensure compliance with company policies, and state/federal               regulatory and accreditation standards. 
9. Certified professional in healthcare quality preferred.