Department: St. Joseph Medical Group
Employment Type: Full Time

Shift Available: Days 

Hours: 8-hour shifts, 7:30am – 4:00pm

Location: St. Joseph Medical Center - Kansas City, MO.  

We are seeking a Patient Service Representative, internally referred to as Patient Access Representative or Patient Registration Clerk, in our high volume St. Joseph Medical Group office. As a Patient Service Rep, you interview the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits.

• Interviews the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits
• Schedules patients in their clinic and assists with scheduling them in others
• Schedules patients for radiology appointments as requested by providers. 
• Processes referals and schedules patients accordingly. 
• Verifies insurance coverage, collects co-pays and prior balances from patients, reconciles and prepares deposits, and troubleshoots billing issues
• Greets and checks in patients and takes all incoming phone calls and routes to appropriate staff or initiates messages
• Coordinates clinic business processes such as supply ordering, sales calls, record release, fax and mail processing
• Must be able to: (1) operate a computer to accurately input and retrieve data; (2) communicate with the population served, staff, and providers utilizing age specific techniques; (3) maintain proficiency in medical terminology; (4) project a positive and helpful attitude.

• Two (2) years of experience in a medical setting, required.
• Customer Service experience required. 
• Knowledge of medical terminology preferred.
• High School Diploma or Equivalent preferred.
• Knowledge of EPIC EHR is preferred. 

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

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