Position: Information Systems Tech

Department: Data Processing

Shift’s Available: Days

Employment Type: Full Time

Hours: 8-hour shifts

Location: Harlingen Medical Center - Harlingen, Texas

** This role typically follows a Monday-through-Friday schedule; however, due to its critical nature, you will be on call for IT emergencies and urgent issues that require immediate resolution. **

• Tech Support for Staff: help doctors, nurses, and admin staff with tech issues (computers, printers, logins, apps); troubleshoot problems with EHR systems like Epic
• Help Desk & User Support: assist staff with software or hardware issues; set up new user accounts, reset passwords, and manage access
• Hardware Maintenance: install and fix workstations, printers, tablets, barcode scanners; manage hardware in patient areas, nurses' stations, and mobile carts
• Software & Network Assistance: install and update software used in healthcare settings, support Wi-Fi, VPN, and connectivity for hospital systems
• Security & Compliance: follow HIPAA and cybersecurity rules to protect patient data, assist with password resets, access control, and device encryption

1. High School Diploma required for all new hires starting 4/1/14
2. Experience in Microsoft Desktop Operating Systems and Active Directory.
3. 1-3 years experience preferred.
4. Customer service experience preferred.
5. Preferred: Comptia A+, N+, Microsoft Certified Professional (MCP)

• Health, dental, and vision insurance options
• Paid vacation, sick time and holidays
• Bereavement leave, FMLA and other leave options
• Employer 401K options
• Tuition reimbursement options
• Life, disability, and other insurance options
• Many other amazing benefits

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/