Department: Fitness Center
Status: Part Time
The Member Services Representative (MSR) is responsible for processing new member account information. Assist with all member issues including Member Holds, Member Resignations, refunds, and adjustments, and make appropriate changes on member accounts for vital information. The MSR Monitor Aged Trial Balance and collect past due items and cancel two month bad debt accounts; works with Finance department on collection leads and Aged Trial Balance Review. With Direct Oversight, the MSR Writes off balances owed for bad debt; process payments for past due items; enter EFT changes; reactivate bad debt accounts when paid. The MSR is able to operate a computer to accurately input and retrieve data. Special projects or other assignments may be given with expectations to be completed in designated timeframes.
Education and Work Experience
Employees must be in their current position for a minimum of six calendar months and not received any disciplinary action within the last six months to apply and be considered for a transfer.
We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources. EEO is the Law: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf