The PBX Team Lead has direct leadership over PBX/Communicaitons Operations, and reports directly to the Admitting Director, assisting with managing schedules, staffing, performance, communication with external departments, maintenance of policies/procedures/processes. this position will maintain appropriate communicaiton with external departments, including clinical and quality, as well as updating and circulating accurate and current communications.
The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all hospital emergency codes. Ability to communicate with population served.
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