The Patient Account Registrar interviews the patient or his/her representative to obtain patient demographics. This position also secures insurance information, eligibility, benefits and authorizations as applicable. Works closely with all facets of the Admitting department including PBX operator function and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate with the population served, utilizing age specific techniques from neonatal, pediatrics, adolescents, young adults, middle adult to geriatrics. Maintain proficiency in medical terminology. Special projects or other assignments may be given with expectations to be completed in a specified timeframe
Interviews & registers patients in a professional manner.
Accurately enters information and completes the registration process
Is careful in the selection/creation of existing MRN numbers to not create duplicates
Completes registration process in a timely manner
Obtains all required signatures and distributes them appropriately.
Records pertinent data on department specific sign in logs with accuracy.
Accurately scans Admitting documents and patient signature forms into the scanning systems; indexes documents correctly into the proper document types.
Collects monies and issues receipts for payment with 100% accuracy
Makes collection attempt when patient has financial liability
Demonstrates excellent customer services skills
Properly and courteously answers inquiries by telephone
Responds to inquiries in an informative way while adhering to hospital policy
Verifies insurance eligibility on every patients
Documents within every patients account; eligibility verification, collection efforts and all other pertinent information.
Performs other duties as assigned or required.
1. Previous hospital experience as an admissions representative preferred.
2. Knowledge of medical terminology preferred.
3. Effective written and verbal communication skills
4. Ability to multi-task, prioritize needs to meet required timelines
5. Analytical and problem-solving skills
6. Customer Services experience required
7. High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires)
We are an Equal Opportunity/Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources. EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf