Prime Healthcare

Lead Patient Account Registrar - Admitting

Facility St. Joseph Medical Center
Location
US-MO-Kansas City
ID
2021-81385
Category
Admin
Position Type
Full Time
Shift
Variable

Overview

Saint Joseph MC

 

St. Joseph Medical Center is a CMS 5-Star Award winning hospital, is a faith-based, 310-bed facility providing a wide range of acute care and outpatient services. Key services include the St. Joseph Heart Institute, Senior Care Services, Senior Behavioral Health, Surgical Services and the Joint and Spine Institute. St. Joseph is a member of Prime Healthcare Services, one the nation’s leading hospital systems. It is recognized by Truven Health Analytics as one of the “15 Top Health Systems” in the nation. We believe that continuous, quality of care and performance improvements are the foundation for preserving and enhancing healthcare delivery.

 

Benefits Statement

We offer:

  • Competitive Compensation
  • Generous benefits plan: Medical, Dental, Vision, 401K
  • Substantial PTO
  • Continuing Educational Opportunities
  • Collaborative work teams & cohorts
  • …and much more!

Responsibilities

The Lead associate is responsible for ensuring a smooth patient flow, quality registration, maximum Point of Service patient collections, and outstanding customer service in his/her area of responsibility. The Lead associate coordinates break and lunch times to ensure coverage needs are met and applicable employees receive a lunch break, and assists Supervisor in managing fluctuations in volume by requesting reinforcements if volumes are high and flexing staff if volume is low to meet productivity expectations. The Lead associate is knowledgeable regarding all duties within the Department he/she leads and serves as a resource for other employees on policies/procedures. Under the Supervisor's direction, he/she takes the lead in assuring compliance and completion of all daily duties within the department. The Lead associate sets the example in exemplary customer service and overall conduct he/she relates well to patients, visitors, physicians, other departments, management, employees in own department, etc.

 

 

#Customerservice  #Productivity  #Supervisor  #registration  #Medicalterms  #Insuranceverification

#LI-AM5

 

Qualifications

Education and Work Experience

  1. High School Diploma or equivalent required.
  2. Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred.
  3. Exceptional interpersonal & organizational skills.
  4. Demonstrated leadership and management abilities.
  5. Extremely high degree of attention to detail.
  6. Good written and verbal communication skills.
  7. Ability to prioritize.
  8. Good analytical & problem solving skills.
  9. Proficiency in Microsoft Word and Excel.
  10. Ability to effectively manage multiple demands and function well under pressure.



We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources. EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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