Prime Healthcare

Patient Experience - Manager and Coach

Facility St. Joseph Medical Center
US-MO-Kansas City
Position Type
Full Time


Saint Joseph MC



St. Joseph Medical Center, a CMS 5-Star Award winning hospital, is a faith-based, 310-bed facility providing a wide range of acute care and outpatient services. Key services include the St. Joseph Heart Institute, Senior Care Services, Senior Behavioral Health, Surgical Services and the Joint and Spine Institute. St. Joseph is a member of Prime Healthcare Services, one the nation’s leading hospital systems. It is recognized by Truven Health Analytics as one of the “15 Top Health Systems” in the nation. We believe that continuous, quality of care and performance improvements are the foundation for preserving and enhancing healthcare delivery.


We offer:

  • Competitive Compensation
  • Generous benefits plan: Medical, Dental, Vision, 401K
  • Substantial PTO
  • Continuing Educational Opportunities
  • Collaborative work teams & cohorts
  • …and much more!


We have an exciting opportunity for you to join nation’s fastest-growing hospital system in the nation as a Manager of Patient Experience!


The ideal candidate will be responsible for and be able to articulate and deploy the patient experience improvement plan. Being a coach and mentor is an important part of this position so having an engaging personality and superior relationship building skills are paramount. In collaboration with the Regional Director you will be responsible for driving positive patient experience results that align with our Corporate objectives.  Sound intriguing?  Then you will be thrilled to know we offer a competitive compensation and great benefits. 


1. Experience consulting or coaching evidence-based best practiced in patient experience in a health care setting
2. Bachelor’s Degree in Business, Healthcare or a related field, preferred.
3. Must have excellent communication and presentation skills – written and oral
4. Excellent interpersonal skills, with the ability to interact effectively with a wide variety of stakeholders to creatively solve problems, guide, and influence people.
5. Must effectively manage time, and operate as a self-starter by being proactive and assertive.
6. Ability to manage multiple projects and meet multiple deadlines with excellent organizational and project management skills as well as a strong attention to detail.
7. Requires knowledge of CAHPS, Reputation Management, and other such patient experience surveys in the public domain that impact public reporting and value-based reimbursement.
8. Strong computer literacy and software experience – Word, PowerPoint, Excel, Adobe Acrobat.
9. Ability to travel to all entity locations throughout the geographic service area.


We are an Equal Opportunity/Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics.  If you need special accommodation for the application process, please contact Human Resources.  EEO is the Law:




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