The Patient Account Registrar position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Patient Account Registrar may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Patient Account Registrar may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines.
The Emergency Medical Technician renders basic life support of the highest quality, compassion and dignity, while providing patients transportation in the pre- hospital and inter-facility settings. Functions as a member of the health care team in accordance with established hospital policies and procedures. Provides care to patients ranging in age from neonatal through geriatric.
The Regional Revenue Cycle Director is responsible for all areas of Patient Access, including preregistration, insurance verification, point-of-service collections, financial counseling, and registration. The Regional Revenue Cycle Director identifies, trends, and assists in the remediation of denial trends, including coordination with other departments as required. The Regional Director will maintain a good working relationship with all facilities in their region to ensure clear communication. Effectively interacts with patients, other health team members, and physicians while maintaining a standard of professionalism. The Regional Revenue Cycle Director is the liaison with the CBO providing any support needed.
The Licensed Vocational Nurse/Licensed Psychiatric Technician provides direct and indirect patient care services requiring technical and manual skills, within the scope of practice, that meet the psychosocial, physical and general aspects of care, and meets the communication needs of the patient and family; Performs under the direction and supervision of a Registered Nurse. Demonstrates knowledge of EMTALA Regulations and triage process in the ER setting.
The Licensed Vocational Nurse/Licensed Psychiatric Technician provides direct and indirect patient care services requiring technical and manual skills, within the scope of practice, that meet the psychosocial, physical and general aspects of care, and meets the communication needs of the patient and family; Performs under the direction and supervision of a Registered Nurse. Demonstrates knowledge of EMTALA Regulations and triage process in the ER setting.
The Licensed Vocational Nurse/Licensed Psychiatric Technician provides direct and indirect patient care services requiring technical and manual skills, within the scope of practice, that meet the psychosocial, physical and general aspects of care, and meets the communication needs of the patient and family; Performs under the direction and supervision of a Registered Nurse. Demonstrates knowledge of EMTALA Regulations and triage process in the ER setting.
The Licensed Vocational Nurse/Licensed Psychiatric Technician provides direct and indirect patient care services requiring technical and manual skills, within the scope of practice, that meet the psychosocial, physical and general aspects of care, and meets the communication needs of the patient and family; Performs under the direction and supervision of a Registered Nurse. Demonstrates knowledge of EMTALA Regulations and triage process in the ER setting.
The Licensed Vocational Nurse/Licensed Psychiatric Technician provides direct and indirect patient care services requiring technical and manual skills, within the scope of practice, that meet the psychosocial, physical and general aspects of care, and meets the communication needs of the patient and family; Performs under the direction and supervision of a Registered Nurse. Demonstrates knowledge of EMTALA Regulations and triage process in the ER setting.
The Unit Supervisor assumes responsibility and accountability for the quality of nursing activities and staff function during their shift. The Unit Supervisor will provide direct communication with the Nurse Director. Effectively utilizes nursing personnel, time and equipment on the unit and assists the department Director in the daily operation of the unit. Perform direct patient care, within scope of practice. Continually assess care and direct staff to make immediate changes in the plan of care.
Compensation analyst will conduct research and provide professional analysis of positions throughout Prime Healthcare. Provides general oversight, and support the administration of the compensation programs, salary plans and market analysis. Will partner with Service Line Leaders to develop and maintains job descriptions. Conducts and participates in salary surveys and utilizes data to develop compensation structures and policies. Evaluates jobs and recommends pay changes based on analysis. Develops compensation documents and training materials, and communication process to end users. Ensures that base pay competitive and conform to current company compensation strategy. Provides support to the Human Resources staff and Hospital Management regarding the interpretation of compensation policies, guidelines and procedures.
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The Emergency Department (ED) Charge Nurse is responsible and accountable to the Department Director for the quality of nursing staff and the delivery of patient care during his/her shift and assists the Director in the daily operation of the respective unit(s)/department. He/she provides direct communication with the Director and/or House Supervisor of unanticipated patient care events and/or risk management activities within patient care unit(s); Utilizes nursing personnel effectively, assisting with required scheduling, staffing and assignments; Provides direction, supervision and evaluation of staff and/or staff education as necessary; Assists with performance evaluations, progressive discipline of staff and other related HR activities as needed; Assesses supplies and equipment availability, ensures their proper use and functionality and assists in the daily maintenance of par levels; Collaborates with other department managers/supervisors to ensure smooth coordination of services to patients; enhanced patient flow within the facility and efficient admission/discharge/transfer processes; Assesses patient care delivery and quality of care/documentation on a consistent basis; directs staff members to make immediate changes in the plan of care, as appropriate to ensure patient safety and adherence to regulatory guidelines, hospital policies, procedures, protocols and/or clinical pathways and notifies Department Director, House Supervisor and/or Medical Staff as appropriate utilizing the chain of command. Interviews patients/families on admission and during rounds to enhance positive patient experiences, provide comprehensive orientation to the patient care unit and increase patient/family awareness on how to access services and/or the charge nurse, if necessary. The Charge Nurse may perform direct patient care within scope of practice and clinical competency to ensure patient safety and patient/nurse ratios; he/she shall be temporarily relieved of Charge Nurse duties during such times by Director/designee and shall document details of same on patient care assignment record.
The Emergency Department (ED) Charge Nurse is responsible and accountable to the Department Director for the quality of nursing staff and the delivery of patient care during his/her shift and assists the Director in the daily operation of the respective unit(s)/department. He/she provides direct communication with the Director and/or House Supervisor of unanticipated patient care events and/or risk management activities within patient care unit(s); Utilizes nursing personnel effectively, assisting with required scheduling, staffing and assignments; Provides direction, supervision and evaluation of staff and/or staff education as necessary; Assists with performance evaluations, progressive discipline of staff and other related HR activities as needed; Assesses supplies and equipment availability, ensures their proper use and functionality and assists in the daily maintenance of par levels; Collaborates with other department managers/supervisors to ensure smooth coordination of services to patients; enhanced patient flow within the facility and efficient admission/discharge/transfer processes; Assesses patient care delivery and quality of care/documentation on a consistent basis; directs staff members to make immediate changes in the plan of care, as appropriate to ensure patient safety and adherence to regulatory guidelines, hospital policies, procedures, protocols and/or clinical pathways and notifies Department Director, House Supervisor and/or Medical Staff as appropriate utilizing the chain of command. Interviews patients/families on admission and during rounds to enhance positive patient experiences, provide comprehensive orientation to the patient care unit and increase patient/family awareness on how to access services and/or the charge nurse, if necessary. The Charge Nurse may perform direct patient care within scope of practice and clinical competency to ensure patient safety and patient/nurse ratios; he/she shall be temporarily relieved of Charge Nurse duties during such times by Director/designee and shall document details of same on patient care assignment record.
The Lead serves as the primary contact and representative for the Health Informatics Department, next to the supervisor / manager. With an understanding of the scope of services for the department, assists with accomplishing goals of the department. The Lead is knowledgeable of the specific functions performed by the Health Informatics Coordinators and serves as a resource to them. The Lead is responsible for planning, organizing and influencing clerical activities and ensuring security and maintenance of the legal medical record. Effectively interacts with patients and their significant others, physicians and their office staff, co-workers and other team members, while maintaining standards of professional service. Performs additional duties as assigned including administrative duties and data compilation for reporting to the supervisor / manager.
The Registered Nurse is responsible for the delivery of safe patient care utilizing the nursing process of assessment, planning, implementation and evaluation. Provides direct patient care within the scope of practice. The Registered Nurse also directs and guides patient/family teaching and activities of other nursing personnel while maintaining standards of care in the Birthplace. Is able to respond quickly and accurately to changes in condition and/or response to treatment. Provides for a safe environment for patients and visitors. Utilizes the chain of command when necessary to ensure patient well-being and appropriateness of care to newborns and mothers during the antepartum and postpartum periods.
Under the general direction of the physician (Cardiologist/Radiologist), will assist by scrubbing procedures or monitoring physiologic and hemodynamic data, as related to diagnostic and/or therapeutic procedures performed in the cardiovascular lab. Ensures procedure room is adequately prepared for the procedure. Monitors par level of all instruments and supplies. Participates in departmental staff meetings and performance improvement activities and the training of new staff. Assists in all aspects of invasive and noninvasive cardiac procedures.
Performs Diagnostic Radiographic, Cat Scan, Mammography, Bone Density, Ultra Sound or Special Procedures according to department protocols. Functions as the first line interface with customers and is successful in the accomplishment of their imaging needs. Participates in PI/ QC activities. Assists in Maintaining Performance Improvement Program. Supervises Radiology staff in the absence. Maintains department supplies. Promotes teamwork and good customer service. Assists in annual evaluations and staff discipline. Does scheduling for assigned sub departments and maintains supplies and equipment for assigned sub department. Responsible for processing and transmission of Images to PACS.
Assists the Pharmacist, under his or her supervision, in the daily operation of the Pharmacy.
Staff RN is directly accountable to the OR Charge Nurse and the Director of Surgical Services, and indirectly to the Shift Nursing Supervisor. The Registered Nurse is responsible for the delivery of direct and indirect patient care in the peri-operative setting through the nursing process of assessment, planning, implementation, and evaluation for, neonates, pediatrics, adolescents, adults and older adults. The Registered Nurse coordinates the care of the patient with the surgeon and anesthesiologist, directs and guides the OR Technician and other personnel while maintaining standards of professional nursing. Works with other departments to provide a continuum of care and co-workers to provide continuous, quality patient care, efficient patient flow and unit maintenance and organization. Responsible for adherence to regulations, standards and hospital or unit policies and procedures. Responsible for participation in Performance Improvement activities, unit meetings and in-services. Acts as a resource for other personnel as appropriate.
The Student Extern is an adjunct to the patient care team. The extern performs at the level that has successfully been completed and passed in the clinical section at a local college. Under the general supervision of an RN the extern provides direct patient care in accordance with the established protocols, the skills they are able to perform are expanded. All newly hired externs will first function in the capacity of a nursing assistant, regardless of their nursing program clinical level. When the student has been cleared by the Supervisor, they may be moved to their appropriate skill level.
The House Supervisor is a Registered Professional Nurse who assumes administrative responsibility for the management of all department service functions on his/her shift. Moves throughout Facility to monitor, correct, and direct as needed, as appropriate. Directly supervises and communicates with all staff house-wide. In addition, in the absence of the Hospital Administrative staff, this responsibility is extended to all services within the hospital. Ensures efficient functions of the department. Performs direct patient care, only as needed, within the scope of practice. Continually assess care provided in the hospital.
The House Supervisor is a Registered Professional Nurse who assumes administrative responsibility for the management of all department service functions on his/her shift. Moves throughout Facility to monitor, correct, and direct as needed, as appropriate. Directly supervises and communicates with all staff house-wide. In addition, in the absence of the Hospital Administrative staff, this responsibility is extended to all services within the hospital. Ensures efficient functions of the department. Performs direct patient care, only as needed, within the scope of practice. Continually assess care provided in the hospital.
Each individual performs those waived, moderate, or highly complex tests authorized by CLIA, Bus. & Prof. Code Section 1204, and must possess a degree of skill commensurate with individuals education, training or experience and technical abilities. Each individual performing the above procedures must: 1) adhere to the laboratorys procedures for the collection, processing, analysis, and reporting of patient test results, 2) follow the laboratorys established quality control policies and procedures in documenting all corrective actions taken when test systems deviate from the laboratorys established performance specifications, 3) be capable of identifying problems that may adversely affect test performance and either correct the problem or immediately notify your immediate supervisor, Director, or Medical Director, 4) perform a wide variety of laboratory procedures requiring independent judgment using both manual and automated methods in Hematology, Blood Bank, Chemistry, Urinalysis, Coagulation, Microbiology, Immunology, and any other discipline as introduced into the laboratory, 5) perform and document maintenance daily, weekly, monthly, or as needed on instruments and equipment as appropriate, 6) review the accuracy of patient results prior to releasing or reporting, 7) recognize age specific differences in expected results for newborns to geriatrics, 8) ensure that the testing of proficiency testing samples are tested in the same manner as patient samples and that collaboration with other laboratories is prohibited prior to the reporting of proficiency testing results to the appropriate agencies, 9) may be required to perform venipuncture or capillary puncture on various age groups from newborn to geriatrics, 10) assist in the development and maintenance of laboratory policies and procedures, 11) adheres to all department and hospital policies and procedures related to safety, infection control, emergency preparedness, and human resources, 12) 12) in the absence of a supervisor, may be assigned/identified as Lead Tech, having responsibility for the section or department during their shift, 13) may be assigned responsibilities related to LIS and/or POCT. 14) other tasks or responsibilities may be assigned by the department manager/director.
The Licensed Vocational Nurse/Licensed Psychiatric Technician provides direct and indirect patient care services requiring technical and manual skills, within the scope of practice, that meet the psychosocial, physical and general aspects of care, and meets the communication needs of the patient and family; Performs under the direction and supervision of a Registered Nurse. Demonstrates knowledge of EMTALA Regulations and triage process in the ER setting.
The Licensed Vocational Nurse/Licensed Psychiatric Technician provides direct and indirect patient care services requiring technical and manual skills, within the scope of practice, that meet the psychosocial, physical and general aspects of care, and meets the communication needs of the patient and family; Performs under the direction and supervision of a Registered Nurse. Demonstrates knowledge of EMTALA Regulations and triage process in the ER setting.
The Birth-Place Charge Nurse is responsible and accountable for the quality of staff and functions during their shift. Directly supervises and communications with all staff along with the Director of the Maternal and Child Health. Assists the Department Director in the daily operation of the unit, directing, supervising and evaluating personnel, ensuring the proper use of time, equipment and staff. Ensures the efficient functions of the department. Performs direct patient care, only as needed, within the scope of practice. Continually assess care and direct staff to make immediate changes in the plan of care.
The Birth-Place Charge Nurse is responsible and accountable for the quality of staff and functions during their shift. Directly supervises and communications with all staff along with the Director of the Maternal and Child Health. Assists the Department Director in the daily operation of the unit, directing, supervising and evaluating personnel, ensuring the proper use of time, equipment and staff. Ensures the efficient functions of the department. Performs direct patient care, only as needed, within the scope of practice. Continually assess care and direct staff to make immediate changes in the plan of care.
Under the direction of the dietitian, performs the necessary clinical support functions related to approving therapeutic menu selections and ensuring accuracy as well as appropriate temperatures of patient trays.
Hurry...we currently offer a sign on bonus!!!!
KMC is currently looking for a per diem, day shift Licensed Vocational Nurse to join our Medical Surgical team. The duties for this nurse include, but are not limited to:
- provide direct and indirect patient care services requiring technical and manual skills, within the scope of practice, that meet the psychosocial, physical and general aspects of care
- meets the communication needs of the patient and family
- perform under the direction and supervision of a Registered Nurse
Hurry...we currently offer a sign on bonus!!!!
KMC is currently looking for a per diem, night shift Licensed Vocational Nurse to join our Medical Surgical team. The duties for this nurse include, but are not limited to:
- provide direct and indirect patient care services requiring technical and manual skills, within the scope of practice, that meet the psychosocial, physical and general aspects of care
- meets the communication needs of the patient and family
- perform under the direction and supervision of a Registered Nurse
The Manager is a Registered Nurse who assumes 24-hour administrative responsibility for the management of the Maternal Child Health Services department. Supervises, assesses, plans, implements and evaluates the delivery of patient care. Develops and implements departmental plans, including performance improvement activities and compliance with current regulations. Supervises and evaluates all personnel assigned to the unit and effectively utilizes nursing personnel, time responsibilities for the unit and is directly accountable. Communicates effectively with staff, physicians and administration both written and verbally. Consults with staff, physicians and Nurse Executive on nursing issues and interpretation of hospital policies to ensure patient needs are met.
Hurry...we currently offer a sign on bonus!!!!
KMC is currently looking for a per diem, day shift Licensed Vocational Nurse to join our Medical Surgical team. The duties for this nurse include, but are not limited to:
- provide direct and indirect patient care services requiring technical and manual skills, within the scope of practice, that meet the psychosocial, physical and general aspects of care
- meets the communication needs of the patient and family
- perform under the direction and supervision of a Registered Nurse
The Patient Care Assistant II (PCA II) is an unlicensed person who performs indirect care in the department setting. The PCA II is responsible to monitor cardiac rhythms via direct cardiac monitor. May assists patients with activities of daily living, provides basic nursing care to all patients and assists in maintenance of a safe environment under the direction and supervision of the RN and within the scope of the Patient Care Assistant I (PCA I) job description as long as the activity does not distract from primary responsibility for dysrhythmia monitoring.
The Operating Room Tech is responsible for the preparation of sterile supplies and instruments for each assigned procedure, maintaining sterile field during case and providing surgeon with sterile supplies and instruments during assigned procedures.
The Registered Nurse is responsible for the delivery of safe patient care utilizing the nursing process of assessment, planning, implementation and evaluation. Provides direct patient care within the scope of practice. The Registered Nurse also directs and guides patient/family teaching and activities of other nursing personnel while maintaining standards of care in the DOU. The Registered Nurse is directly responsible and accountable for the care given to his/her assigned patients. He/She communicates with the physician about changes in the patient’s clinical condition including hemodynamic monitoring, results of diagnostic studies and abnormal results and symptomatology. Is able to respond quickly and accurately to changes in condition and/or response to treatment. Maintains patient privacy and confidentiality.
Performs security services, including electronic surveillance, and systematic manual Security Officers' rounds. Coordinates facility response to various potential problems for patients, employees, and visitors. Enforces policy & procedure, ensuring equitable enforcement. Follows guidelines and perpetual monitoring techniques, towards establishing a safe workplace for employees and a safe environment of care. Works with the Environment of Care committee to ensure a multi-disciplinary approach to security and safety. Participates in employee awareness and education. Driving as needed for company business.
Performs Diagnostic Radiographic Procedures according to department protocols, HFAP/TJC/local regulatory/CMS, State and Federal Regulations. Functions as the first line interface with customers and is successful in the accomplishment of their imaging needs. Participates in PI/QC activities. Responsible for processing and transmission of images to PACS.
Performs Diagnostic Radiographic Procedures according to department protocols, HFAP/TJC/local regulatory/CMS, State and Federal Regulations. Functions as the first line interface with customers and is successful in the accomplishment of their imaging needs. Participates in PI/QC activities. Responsible for processing and transmission of images to PACS.
The Accountant is responsible for maintaining a log of all of the journal entries and preparing the majority of the journal entries in the general ledger. Responsible for analyzing appropriate balance sheet accounts on a monthly basis. Is responsible for the calculating and reconciling depreciation of all the fixed assets accounts. The Accountant is responsible for preparing bank reconciliation on a monthly basis. Prepares annual work papers for year-end audits.
Provides direct patient care to adult and geriatric patient populations. Addresses the psychosocial, physical and general aspects of care related to the surgical environment. Communicates with physician continuously and as needed about patient condition. Assists with the maintenance of equipment and inventory. Assesses procedure room or equipment functioning and readiness. Obtains supplies for individual cases and ensures all appropriate needs of the Cardiovascular Laboratory team are met. Monitors physiologic and hemodynamic data, as related to diagnostic and/or therapeutic procedures performed in the cardiovascular lab. Monitors and records patients condition continuously while in the Cardiovascular lab. Participates in performance improvement and continuous quality improvement activities.
The Registered Nurse is responsible for the delivery of safe patient care utilizing the nursing process of assessment, planning, implementation and evaluation. Provides direct patient care within the scope of practice. The Registered Nurse also directs and guides patient/family teaching and activities of other nursing personnel while maintaining standards of professional nursing care in Telemetry. The Registered Nurse is directly responsible and accountable for the care given to his/her patients in the Emergency Department. He / She communicates with the physician about the changes in the patient?s clinical condition including results of the diagnostic studies and symptomatology. Is capable of responding quickly and accurately to changes in the condition and/or response to treatment. Is knowledgeable about EMTALA regulations and reporting of child/adult abuse to appropriate agencies and Hospital Social Worker. Maintains patient privacy and confidentiality.
The Registered Nurse is responsible for the delivery of safe patient care utilizing the nursing process of assessment, planning, implementation and evaluation. Provides direct patient care within the scope of practice. The Registered Nurse also directs and guides patient/family teaching and activities of other nursing personnel while maintaining standards of professional nursing care in Telemetry. The Registered Nurse is directly responsible and accountable for the care given to his/her patients in the Emergency Department. He / She communicates with the physician about the changes in the patient�s clinical condition including results of the diagnostic studies and symptomatology. Is capable of responding quickly and accurately to changes in the condition and/or response to treatment. Is knowledgeable about EMTALA regulations and reporting of child/adult abuse to appropriate agencies and Hospital Social Worker. Maintains patient privacy and confidentiality.
Provides medically prescribed consultative and therapeutic services in order to restore function and prevent disability in patients with musculoskeletal, cardiopulmonary and/or integumentary disorders. The Physical Therapist I performs responsibilities in accordance with Physical Therapy/Hospital Policy, state and federal regulatory licensing and accrediting requirements.
Performs security services, including electronic surveillance, and systematic manual Security Officers’ rounds. Coordinates facility response to various potential problems for patients, employees, and visitors. Enforces policy & procedure, ensuring equitable enforcement. Follows guidelines and perpetual monitoring techniques, towards establishing a safe workplace for employees and a safe environment of care. Works with the Environment of Care committee to ensure a multi-disciplinary approach to security and safety. Participates in employee awareness and education. Driving as needed for company business.
The Director of Pharmacy is responsible for organizing and supervising all aspects of daily pharmacy operations to ensure safe medication management processes throughout the hospital. Manages budgets for pharmacy staff and inventory. Establishes communication with physicians and staff to ensure proper patient care. Keeps abreast of technological and clinical practice changes and implements improvements as necessary. Ensures compliance with all applicable regulatory agencies as well as with hospital policy and procedures.
Twenty-four hour responsibility to supervise, coordinate and evaluate nursing care in the Behavioral Health unit, in accordance with the Registered Nurse Practice Act, Standard of Practice and facility policies and procedures. Collaborate with the Program Director in the implementation of the philosophy and objectives for Behavioral Health. Supervise/coordinate all nursing activities to achieve and maintain efficient and competent nursing practices and promote harmonious relationships among personnel supervised, medical staff, patients and internal customers. Define and prioritize goals for self and subordinates. Evaluate performance of nursing personnel and nursing care and suggests modifications. Oversees the provision of patient care for adults and older adult patients.
Performs Diagnostic Radiographic Procedures according to department protocols, HFAP/TJC/local regulatory/CMS, State and Federal Regulations. Functions as the first line interface with customers and is successful in the accomplishment of their imaging needs. Participates in PI/QC activities. Responsible for processing and transmission of images to PACS.
The Clinical Educator provides educational services for areas of clinical and patient care services to attain the Hospital�s objectives, mission and values established by corporate administration. Supports corporate-wide programs, policies and procedures are developed to assess, evaluate and meet the needs of the patient. Assists with development and implementation of education plans for providing training in all clinical settings. The Clinical Educator provides hands on training for clinical staff to support the educational goals for the hospital. Implements an effective, ongoing training program to measure, assess and improve the quality of care, treatment and services delivered to all patients. The Clinical Educator shall work collaboratively with the Nursing Directors to provide educational services to staff.
The Bio-Med Tech performs maintenance and repair duties associated with the Equipment Management Program under the direction of BSI management. The Biomed Tech is the front line employee who is most visible to the clinician utilizing the patient care equipment included in the Equipment Maintenance Program. This individual builds and maintains positive relationships with customers. the clinical level, this individual will create the impression carried by the facility clinical staff. Pride and professionalism, as well as technical expertise, must be exhibited at all times for the success of all concerned.
The Biomed Technician II provides medical equipment services under close supervision of BSI management. The Biomed Tech II is a front line employee who is visible to the clinician utilizing the patient care equipment included in the Medical Equipment Management Program. He/she is skilled in performing preventative maintenance, installing, testing, calibrating, and repairing biomedical equipment; while maintaining safe operations. Will regularly need to be available to work after hours and be scheduled for on call rotating schedule. This individual also, ensures that the biomedical equipment is in compliance with applicable regulatory requirements and quality control standards. Often times will assist and train technicians and staff on medical equipment. Relies on experience and judgement to plan and accomplish goals.
The Bio-Med Tech performs maintenance and repair duties associated with the Equipment Management Program under the direction of BSI management. The Biomed Tech is the front line employee who is most visible to the clinician utilizing the patient care equipment included in the Equipment Maintenance Program. This individual builds and maintains positive relationships with customers. the clinical level, this individual will create the impression carried by the facility clinical staff. Pride and professionalism, as well as technical expertise, must be exhibited at all times for the success of all concerned.