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The Patient Experience Coordinator is responsible for maintaining processes and systems to drive excellence in delivery of quality, patient-centered care and overall patient/customer satisfaction. In this role, the employee engages with patient, visitors, staff, physicians and leadership to coach, mentor, consult and educate on customer service recommendations and best practices. Through this they support leadership to ensure hospital-wide engagement and adherence to all expectations to achieve increased outcomes on patient-centered care throughout the hospital. This position is to coordinate and support the strategic initiatives related to patient satisfaction/customer service under the direct supervision of the Manager or Director of Performance Improvement.
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The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all hospital emergency codes. Ability to communicate with population served.
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The Insurance Verifier/ Financial Counselor is responsible for determining patient liability based on benefits and advises patient of their liability prior to scheduled elective procedures notifies patient(s) of financial responsibility; collection arrangement are made prior to services rendered for all elective care. Verifies insurance eligibility, and benefits for emergent and urgent admissions, procedures or other services ensuring communication of patient responsibility to the patient or responsible party. Verifies and secures accurate patient demographic and insurance information, updating patient account information as needed. Assists patients in making arrangements as needed for patient responsibility by time of discharge for emergent or urgent services. Screens and refers patients for possible linkage to state, county or other government assistance programs as well as Charity or Discounts as per the facility Charity and Discount policies. The Insurance Verifier/ Financial Counselor works closely with Case Management in securing Medicaid/Medical treatment authorizations as needed. Maintains effective communication skills, including verbal, written and telephone. Proficient in mathematical skills.
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The Registered Nurse is responsible for the delivery of safe patient care utilizing the nursing process of assessment, planning, implementation and evaluation. Provides direct patient care within the scope of practice. The Registered Nurse also directs and guides patient/family teaching and activities of other nursing personnel while maintaining standards of care in the Birthplace. Is able to respond quickly and accurately to changes in condition and/or response to treatment. Provides for a safe environment for patients and visitors. Utilizes the chain of command when necessary to ensure patient well-being and appropriateness of care to newborns and mothers during the antepartum and postpartum periods.
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The CNA in the Med/Surg Department is an unlicensed assistive person who assists with activities of daily living, provides basic nursing care to non-critical patients and assists in maintenance of a safe environment under the direction and supervision of the Registered Nurse in charge of the team and/or unit.
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The Registered Nurse is responsible for the delivery of safe patient care utilizing the nursing process of assessment, planning, implementation and evaluation. Provides direct patient care within the scope of practice. The Registered Nurse also directs and guides patient/family teaching and activities of other nursing personnel while maintaining standards of professional nursing care in Telemetry. The Registered Nurse is directly responsible and accountable for the care given to his/her patients in the Emergency Department. He / She communicates with the physician about the changes in the patients clinical condition including results of the diagnostic studies and symptomatology. Is capable of responding quickly and accurately to changes in the condition and/or response to treatment. Is knowledgeable about EMTALA regulations and reporting of child/adult abuse to appropriate agencies and Hospital Social Worker. Maintains patient privacy and confidentiality.
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Uses ultrasound to visualize internal cardiac structures, obtain measurements of cardiac valves, ventricle and left atrium and visualize blood flow. Assists the physician with complex ultrasound procedures. Promotes the smooth and efficient operation of the Cardiopulmonary Department through the appropriate utilization and management of all clerical functions within the department document handling and disposition, interpersonal relationships and information gathering and dispersion.
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Performs security services, including electronic surveillance, and systematic manual Security Officers rounds. Coordinates facility response to various potential problems for patients, employees, and visitors. Enforces policy & procedure, ensuring equitable enforcement. Follows guidelines and perpetual monitoring techniques, towards establishing a safe workplace for employees and a safe environment of care. Works with the Environment of Care committee to ensure a multi-disciplinary approach to security and safety. Participates in employee awareness and education.. Driving as needed for company business.
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The Environmental Service Technician is responsible for maintaining a high level of cleanliness within the hospital and adjacent buildings, which may require traveling from one facility to another without assistance. Respond to and initiate communication by phone, handheld radios, pagers etc.
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The Registered Nurse is responsible for the delivery of safe patient care utilizing the nursing process of assessment, planning, implementation and evaluation. Provides direct patient care within the scope of practice. The Registered Nurse also directs and guides patient/family teaching and activities of other nursing personnel while maintaining standards of professional nursing care in Telemetry. The Registered Nurse is directly responsible and accountable for the care given to his/her patients in the Emergency Department. He / She communicates with the physician about the changes in the patients clinical condition including results of the diagnostic studies and symptomatology. Is capable of responding quickly and accurately to changes in the condition and/or response to treatment. Is knowledgeable about EMTALA regulations and reporting of child/adult abuse to appropriate agencies and Hospital Social Worker. Maintains patient privacy and confidentiality.
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The Registered Nurse is responsible for the delivery of safe patient care utilizing the nursing process of assessment, planning, implementation and evaluation. Provides direct patient care within the scope of practice. The Registered Nurse also directs and guides patient/family teaching and activities of other nursing personnel while maintaining standards of care in the ICU. The Registered Nurse is directly responsible and accountable for the care given to his/her assigned patients; He/She communicates with the physician about changes in the patients clinical condition including hemodynamic monitoring, results of diagnostic studies and abnormal results and symptomatology. Is able to respond quickly and accurately to changes in condition and/or response to treatment. Maintains patient privacy and confidentiality.
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The EMS Relations Manager. As the direct supervisor and project manager this individual will be responsible for all aspects of EMS relations, outreach and operations. This includes implementation of the EMS development program at new facilities, building a strong and effective team of EMS Coordinators/Liaisons, working with other departments to create programs and tools to assist with growth, oversight and other related tasks. This individual will need to be able to lead and build an efficient team of EMS Coordinators/Liaisons in appropriate markets as determined in conjunction with the executive director of business development and marketing, division II. Responsible for managing and providing direction to the EMS coordinators/liaisons who will be at chosen facilities implementing the growth program and outreach plan. The individual is responsible for working with the corporate team to develop financial and operational plans for the division to achieve goals and must be able to quantify results. Working closely with the local coordinators, ED directors and/or medical directors this individual will oversee operational decisions and actions at local hospitals that are related to EMS relations, outreach, and operations. This includes but is not limited to assistance with accreditation, provider contracts, event management and participation, and other tasks that effect EMS related relationships, or operations. Assists in recruiting, training and developing a highly motivated and dedicated team of staff. Provides guidance, leadership and coaching to the EMS team that aligns with Prime Healthcares vision, missions and goals. Will conduct and lead meetings at least once every quarter and review the progress of his/her team monthly to ensure that it aligns with the mission and vision of the organization. Review and approve employee time, attendance and payroll data from time sheets. Serves as the primary liaison for all hospital executive leadership and the corporate team on all EMS outreach and operations for the division This individual will oversee allocation of resources to EMS coordinators/liaisons within the division as needed to ensure smooth and effective outreach and growth. Responsible to ensure that all scheduled work is accomplished on time, customer and provider needs are met, and the day-to-day operations impacting revenue are communicated as needed and appropriate resources are utilized to minimize loss. Collaborates and maintains positive relationships with customers, providers and local and national command staff. Pride and professionalism, as well as technical expertise, must be exhibited always for the success of all concerned. Maintains a department culture that is patient-focused and participates in teamwork, quality, integrity and professional growth upholding the Prime Healthcare mission and vision always. Provides a positive representation of Prime Healthcare and their affiliates by integrating core values into job performance.
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The Registered Nurse is responsible for the delivery of safe patient care utilizing the nursing process of assessment, planning, implementation and evaluation. Provides direct patient care within the scope of practice. The Registered Nurse also directs and guides patient/family teaching and activities of other nursing personnel while maintaining standards of care in the DOU. The Registered Nurse is directly responsible and accountable for the care given to his/her assigned patients. He/She communicates with the physician about changes in the patients clinical condition including hemodynamic monitoring, results of diagnostic studies and abnormal results and symptomatology. Is able to respond quickly and accurately to changes in condition and/or response to treatment. Maintains patient privacy and confidentiality.
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The Registered Nurse is responsible for the delivery of safe patient care utilizing the nursing process of assessment, planning, implementation and evaluation. Provides direct patient care within the scope of practice. The Registered Nurse also directs and guides patient/family teaching and activities of other nursing personnel while maintaining standards of care in the DOU. The Registered Nurse is directly responsible and accountable for the care given to his/her assigned patients. He/She communicates with the physician about changes in the patients clinical condition including hemodynamic monitoring, results of diagnostic studies and abnormal results and symptomatology. Is able to respond quickly and accurately to changes in condition and/or response to treatment. Maintains patient privacy and confidentiality.
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Under the direction and authorization of the medical director and cardiopulmonary director, the RCP II is responsible for performing respiratory therapeutic and pulmonary diagnostic procedures as ordered by the physician. Emphasis will be toward the assessment, planning, implementation and documentation of care, with consideration of age and population specific needs and requirements of the patient. In the absence of a supervisor, may be assigned/identified as Lead RCP, having responsibility for the section or department during their shift.
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The Nurse Aid in the DOU Department is an unlicensed assistive person who assists with activities of daily living, provides basic nursing care to non-critical patients and assists in maintenance of a safe environment under the direction and supervision of the Registered Nurse in charge of the team and/or unit.
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Ultrasound Technologist demonstrates competency in performing all ultrasound exams, ensuring proficiency in producing technical and diagnostic scans for interpretation. Positions patient and equipment and produce an appropriate recording. The Ultrasound Technician is responsible for processing and transmission of Images to PACS.
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Emergency Medical Technician is responsible for the assessment and basic management of medical, trauma and environmental emergencies under the supervision of the staff nurse and / or physician. Assists with patient care based on individual patient needs within the scope of practice; Assists in maintenance of a safe environment and performs under the direction and supervision of the ED Registered Nurse or Charge Nurse.
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The Registered Nurse is responsible for the delivery of safe patient care utilizing the nursing process of assessment, planning, implementation and evaluation. Provides direct patient care within the scope of practice. The Registered Nurse also directs and guides patient/family teaching and activities of other nursing personnel while maintaining standards of professional nursing care in Telemetry. The Registered Nurse is directly responsible and accountable for the care given to his/her patients in the Emergency Department. He / She communicates with the physician about the changes in the patients clinical condition including results of the diagnostic studies and symptomatology. Is capable of responding quickly and accurately to changes in the condition and/or response to treatment. Is knowledgeable about EMTALA regulations and reporting of child/adult abuse to appropriate agencies and Hospital Social Worker. Maintains patient privacy and confidentiality.
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The Registered Nurse is responsible for the delivery of safe patient care utilizing the nursing process of assessment, planning, implementation and evaluation. Provides direct patient care within the scope of practice. The Registered Nurse also directs and guides patient/family teaching and activities of other nursing personnel while maintaining standards of care in the Birthplace. Is able to respond quickly and accurately to changes in condition and/or response to treatment. Provides for a safe environment for patients and visitors. Utilizes the chain of command when necessary to ensure patient well-being and appropriateness of care to newborns and mothers during the antepartum and postpartum periods.
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The Registered Nurse is responsible for the delivery of safe patient care utilizing the nursing process of assessment, planning, implementation and evaluation. Provides direct patient care within the scope of practice. The Registered Nurse also directs and guides patient/family teaching and activities of other nursing personnel while maintaining standards of professional nursing care in Telemetry. The Registered Nurse is directly responsible and accountable for the care given to his/her patients in the Emergency Department. He / She communicates with the physician about the changes in the patients clinical condition including results of the diagnostic studies and symptomatology. Is capable of responding quickly and accurately to changes in the condition and/or response to treatment. Is knowledgeable about EMTALA regulations and reporting of child/adult abuse to appropriate agencies and Hospital Social Worker. Maintains patient privacy and confidentiality.
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The Registered Nurse is responsible for the delivery of safe patient care utilizing the nursing process of assessment, planning, implementation and evaluation. Provides direct patient care within the scope of practice. The Registered Nurse also directs and guides patient/family teaching and activities of other nursing personnel while maintaining standards of care in the DOU. The Registered Nurse is directly responsible and accountable for the care given to his/her assigned patients. He/She communicates with the physician about changes in the patients clinical condition including hemodynamic monitoring, results of diagnostic studies and abnormal results and symptomatology. Is able to respond quickly and accurately to changes in condition and/or response to treatment. Maintains patient privacy and confidentiality.
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The Monitor Tech is an unlicensed person who performs indirect care in the department setting. Monitors cardiac rhythms via direct cardiac monitors. Facilitates the communication needs of the department. Transcribes physician orders in the absence of CPOE and EMR clinical documentation system. Verifies that lab tests and radiology tests have been ordered and done. Prepares and complies records in the ICU. Orders supplies for the unit and prepares and completes each patient's chart for necessary forms needed on a daily basis. Able to assist nursing staff with indirect patient care duties as long as the activity does not distract from primary responsibility for dysrhythmia monitoring. ICU only: May provide direct patient care to adult and geriatric patients under the direct supervision of the RN within scope of Certified Nursing Assistant if 1) possesses active CNA certification; 2) demonstrates annual competency in CNA duties and skills and 3) is relieved of Monitor Technician duties during the time of assisting the RN.
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Under the direction and authorization of the medical director and cardiopulmonary director, the RCP II is responsible for performing respiratory therapeutic and pulmonary diagnostic procedures as ordered by the physician. Emphasis will be toward the assessment, planning, implementation and documentation of care, with consideration of age and population specific needs and requirements of the patient. In the absence of a supervisor, may be assigned/identified as Lead RCP, having responsibility for the section or department during their shift.